Client Value

We hold complimentary (yes, free) feedback and planning meetings at different stages in each client relationship. With new clients, our team will first do targeted research and then hold an introductory meeting to get to know you, your business objectives, and your legal needs. Everyone on our client service team will be trained so they know your organization and your expectations.

In ongoing client relationships, we conduct regular feedback meetings hosted by the client relationship attorney to discuss your business plans and legal issues, review work in progress, share best practices, assess our performance, and identify ways we can better serve you. In many cases we also hold “lessons learned” debriefings after finishing a significant legal matter.

In addition to client service meetings, Michael Best proactively seeks client feedback through our Client Listening Program. We survey selected clients at least twice a year, as well as conducting formal client interviews. This program gives our clients another avenue to provide candid feedback on Michael Best’s service and the overall relationship.

After analyzing survey and interview results to assess each client relationship, we create an action plan for any service changes that may be beneficial. We also evaluate feedback from all interviews and surveys collectively, through a firmwide lens, to look for opportunities to improve our processes and anticipate our clients’ needs in a fast-moving world. 

When it comes to project management, your goals are our goals. Our in-house Practice Group Managers, Legal Project Manager, Pricing Manager, and legal operations specialists help make sure we’re setting realistic project timelines, assembling the right team of skilled professionals for your needs, and giving you high-quality service on time and on budget.

Their mission is also to continuously improve Michael Best’s service delivery. Our practice management teams monitor business and workflow processes in each practice group, track and report on our progress against budgets and established milestones, analyze matter management data over time and across the firm, and identify opportunities for process and resource improvement.

Our Client Value team drives Michael Best’s initiatives to enhance service delivery and the value received by our clients.

This interdisciplinary team includes professionals from different administrative areas who collaborate to deliver matter management, value-based pricing, process improvement, knowledge management, and innovation strategies and solutions. Their work enhances the client experience and helps our attorneys focus their time on serving your critical needs.

Meet our Client Value team

Our client service teams often combine lawyers with highly skilled professional staff who specialize in supporting specific practice areas, industries, and clients. Michael Best’s skilled staffing model, client-focused teams, and strategic locations enable us to offer very competitive billing rates and fee arrangements.

Your client relationship partner will work with you to build a team that’ll deliver top-notch service and value to align with your budget. Michael Best’s allied professionals include:

• Engineers, Scientists & Agents (ESAs) – Our Intellectual Property group has more than 45 ESAs and IP Administrators who help manage our clients' patent and trademark assets.
• Staff Attorneys – Our flexible “career lattice” approach to professional development allows different paths for lawyers to progress through the firm. Staff attorneys provide highly experienced, cost-effective support.
• Wealth Planning CPAs – With extensive experience in accounting and taxation, our CPAs assist clients with income, trust, and estate tax planning and compliance; business succession planning; and financial planning.
• Dedicated Paralegals – We have paralegals and administrators dedicated to supporting our clients in areas such as Corporate, Litigation, Immigration, Privacy & Cybersecurity, Real Estate, and Tax.
• Litigation Support – Michael Best’s Discovery Consultants and Discovery Specialists help develop and execute case-specific discovery strategies, manage the discovery process, and analyze data.

Michael Best’s Technology & Innovation team focuses on designing, implementing, and supporting best-in-class technologies to provide exceptional service and value to our clients. Led by our Chief Process & AI Officer, the team works to solve business challenges through technology innovation and process design.

With our deep experience in tech industries, in-house staff of engineers and scientists, and dedicated Privacy & Cybersecurity group, Michael Best can quickly deploy new technologies. For example, we have capabilities to use AI-assisted document automation to process and review—cost-effectively—thousands of contract updates and loan documents for our banking and financial services clients. We regularly advise clients on technology licensing and agreements, systems implementation, and information security.